CAP-06Back office
IT-enabled back-office support.
Routine processing done by a trained team on your systems, to your checklists, with the technology carrying the repeat work.
§ 01Overview
Overview
Some work needs people: reading a document, judging an exception, chasing an input. The proposed back-office support pairs a trained team with the automation and checks described on this site.
Work runs to a checklist and a calendar, every output is checked by a second person, and a monthly service report shows what was done and what is open.
Input
- Task checklists
- Access to your systems through named accounts
- Calendar of due dates
Output
- Completed tasks with sign-off
- Reconciliations
- Monthly service report
- Open-items list
§ 02What it covers
Scope, line by line.
Data entry and verification
Keyed once, checked once more by a different person.
Reconciliations
Bank, vendor, intercompany and payroll-input reconciliations to a calendar.
Master data
Adding and changing vendors, employees and items under an approval rule.
Report preparation
Recurring reports prepared to a template and a date.
Query handling
Questions from your teams handled through a ticket queue with a reference.
Service reporting
A monthly report of volumes handled, open items and exceptions.
Areas of operation
§ 03How it runs
The back office line,
stage by stage.
The same five-stage discipline as every request: intake, validation, processing, review and delivery, shaped for this work.
§ 04Controls
Checks built in,
not added on.
Intended practice · to be confirmed
- Maker and checker are never the same person
- Work on your systems through named accounts you can revoke
- Checklist sign-off for every task
- Monthly service report
RolesWho does what
You keep
- Approvals and payments
- System access decisions
- Policy decisions
AKOS does
- Prepare checklists with you
- Run the tasks
- Check and deliver
- Report monthly
Personal data handled in this work follows the data-handling model on the How it works page.
§ 05Questions
Common questions.
Q01Is this the same as payroll outsourcing?
No. The proposed support covers IT-enabled processing tasks around finance and HR operations. It does not include advice on tax or labour law.
Q02Who can see our data?
Only the named people working on your tasks, through accounts you can see and revoke.
MoreOther capabilities
Other proposed capabilities
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